The Strategic Casino Host
(as of Aug 19, 2023 19:49:34 UTC – Details)
This book is written for new Casino Hosts to explore the depth and breadth of your role, and for experienced Casino Hosts to take your game to the next level and prepare for the future. If you are a manager, this book may express ideas that you take for granted, and that you can use in coaching your team.
This book includes advice from Hosts, Player Development Executives, and Management. They have shared their ideas generously because they have a passion for this profession!
H – Happy to Help
O – Organized
S – Strategic
T – Thoughtful
In Happy to Help, we explore what it means to Help the guest while meeting the financial demands of the Casino. And we explore the need to be Happy to Help because you will burn out if you don’t have a genuine passion for the role.
In Organized, we talk about techniques to manage your day because the role of being a Host is so detail oriented and demanding.
In Strategic, we describe how the organized Host will take pro-active steps to meet their Goals, also referred to as KPI’s.
In Thoughtful, we talk both about how to be thoughtful with your guests, which means using your Emotional Intelligence, but also being thoughtful about your role and how to stay out of trouble.
In the Final Chapter, we discuss how to plan for your next career move. You might want to stay as a Host, move into Management, or build out your personal guest list and brand yourself as a Player Development Executive.
Contact [email protected] to buy 10 or more copies with a purchase order and 28% discount.
Publisher : CreateSpace Independent Publishing Platform (September 27, 2018)
Language : English
Paperback : 159 pages
ISBN-10 : 1987794516
ISBN-13 : 978-1987794519
Item Weight : 11.3 ounces
Dimensions : 7 x 0.36 x 10 inches